SITUATION
Our international biologics client had entered the US market by partnering with a large US pharmaceutical company that performed its order management, revenue management and supporting technology. Over time their priorities diverged and the relationship was no longer in the best interest of our client. The pharma company agreed to continue to provide the services for one year while our client fast-tracked the development of these capabilities in-house.
APPROACH
Our team reviewed the services provided by the pharma company and developed a comprehensive plan to build similar capabilities in-house for our client. The client’s historical and master data was exported from the pharma company’s systems and significant updates were implemented on the client’s ERP and other systems to enable the new in-house capabilities. Procedures were developed and documented for the new order and revenue management processes.
RESULTS
The new order and revenue management capabilities were implemented. A 3PL was contracted to augment distribution capacity while the client scaled their network. An onsite customer call center was established to enable sales and customer support. All data was imported, systems tested and new staff hired prior to the one year deadline for hand-off.